URBAN balcony raised bed

FREE Delivery Information

A note to our customers

All of our orders are typically delivered within 1 week from receipt of order, however during this time due to UK-wide disruption, deliveries may take a little longer and we aim to deliver within 10 days.

• Delivery lead time is 5-7 working days on all orders.
• Price is included to mainland UK, quotations for highlands and islands available on request.
• We use a number of different hauliers and also deliver on our own vehicles.  We cannot currently provide a tracking number for all orders but can accept customer enquiries by phone.
• Decorative water butt orders will be palletised curbside deliveries.  The customer being home to accept the delivery is advised but not essential.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have a receipt or proof of purchase.
• In order for returns to be approved and refunded, the returns form included in the delivery must be completed.  We can send out an additional or electronic copy of the returns form upon request.