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Returns Policy

Thanks for shopping at Garantia UK. If you are not entirely satisfied with your purchase, we’re here to help.

Free Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have a receipt or proof of purchase.
  • In order for returns to be approved and refunded, the returns form included in the delivery must be completed.  We can send out an additional or electronic copy of the returns form upon request. 

We are proud of our products, so much so that all customers can now return their order free of charge if they’re unhappy with it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of
payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your item to us, contact us.

Graf UK,
Regen House,
Beaumont Road,
Banbury,
Oxfordshire,
OX16 1RH

Phone: 01295 559550
Email: pthick@grafuk.co.uk

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